Ability Recruitment – Switchboard / Service Operator Position (23/02/2017)

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Ability RecruitmentAbility Recruitment is looking for applicants with disabilities for a Switchboard / One Touch Service Operator position at an established hotel group.

Switchboard / One Touch Service Operator

Requirements:

  • Grade 12
  • Must have a disability
  • Between ages 18-35
  • Fully conversant with hotel reservation system
  • Able to operate switchboard, telefax, key equipment, credit card machines, printers, hotel alarm systems and other front office equipment

Primary Objective of Position:

  • To increase customer satisfaction by providing prompt, correct, trouble free and courteous communications support for hotel guests and hotel employees by operating hotel communications systems in line with the hotel’s guidelines and service concepts.

Tasks, Duties & Responsibilities

  • Provide courteous service to guests and staff
  • Answer all incoming calls within 3 rings
  • Communicate clearly and courteously
  • Take and deliver accurate and complete messages
  • Follow established hotel security and safety policies as required
  • Prepare lists and reports as requested
  • Check daily arrival list

Should you wish to apply for this position please contact Laura Schrieff (Ability Recruitment Manager)
Tel: (041) 4845426
Fax: 086 720 1129
Email: laura.schrieff@apdnmb.org.za

Laura Schrieff Recruitment Manager